{"id":12496,"date":"2025-05-25T11:28:41","date_gmt":"2025-05-25T10:28:41","guid":{"rendered":"https:\/\/www.qticket.com\/?post_type=blog&p=12496"},"modified":"2025-05-25T11:28:41","modified_gmt":"2025-05-25T10:28:41","slug":"kai-pacientas-tiesiog-dingsta-kodel-atsiranda-ghosting-ir-kaip-susigrazinti-pacientus","status":"publish","type":"blog","link":"https:\/\/www.qticket.lt\/lt\/blogas\/kai-pacientas-tiesiog-dingsta-kodel-atsiranda-ghosting-ir-kaip-susigrazinti-pacientus\/","title":{"rendered":"Kai pacientas tiesiog dingsta: Kod\u0117l atsiranda \u201eghosting\u201c ir kaip susigr\u0105\u017einti pacientus"},"content":{"rendered":"

Yra 9:45 ryto, o tavo 9:30 pacientas dar nepasirod\u0117. Nei skambu\u010dio. Nei \u017einut\u0117s. Tiesiog \u2013 dingo.<\/span>
\n<\/span>Pa\u017e\u012fstama situacija?<\/span><\/p>\n

Jei kada teko laukti paciento, kuris tiesiog neatvyko, vadinasi susid\u016brei su rei\u0161kiniu, vadinamu <\/span>ghosting<\/span><\/i> \u2013 terminu, pasiskolintu i\u0161 pa\u017ein\u010di\u0173 pasaulio, kuris rei\u0161kia staig\u0173 ir tyli\u0173 komunikacijos nutraukim\u0105 be paai\u0161kinimo. Vis da\u017eniau tai pasitaiko ir medicinoje \u2013 pacientai registruojasi vizitui… ir tiesiog neateina.<\/span><\/p>\n

Ir kaip santykiuose, taip ir medicinoje \u2013 toks elgesys ne tik erzina, bet ir kainuoja. Brangiai.<\/span>
\n<\/span>Trukdo darbui, procesams ir santyki\u0173 k\u016brimui.<\/span><\/p>\n

\ud83d\udc94 <\/span>Kod\u0117l pacientai \u201eghostina\u201c gydytojus?<\/b><\/h3>\n

Kaip po blogo pirmojo pasimatymo, taip ir \u010dia \u2013 da\u017eniausiai d\u0117l \u0161i\u0173 prie\u017eas\u010di\u0173:<\/span><\/p>\n

    \n
  • U\u017emir\u0161o.<\/b> Nepakako priminimo, o gyvenimo tempas visk\u0105 nust\u016bm\u0117 \u012f \u0161al\u012f.<\/span><\/li>\n
  • Baim\u0117 ar g\u0117da.<\/b> Kai kuriuos stabdo nerimas, neigimas ar prasta ankstesn\u0117 patirtis.<\/span><\/li>\n
  • Sunku perkelti vizit\u0105.<\/b> Jei tai padaryti sud\u0117tinga ar nepatogu \u2013 tiesiog neatvyksta.<\/span><\/li>\n
  • Neu\u017esimezg\u0117 ry\u0161ys su klinika.<\/b> Jei aplinka \u0161alta, pacientas nesijau\u010dia laukiamas.<\/span><\/li>\n
  • Atrod\u0117 neverta.<\/b> Ilgos eil\u0117s, skuboti susitikimai, neai\u0161ki nauda \u2013 visa tai atbaido.<\/span><\/li>\n<\/ul>\n

    \ud83e\udde0 <\/span>\u201eGhosting\u201c padariniai \u2013 daugiau nei tu\u0161\u010dias laikas grafike<\/b><\/h3>\n

    Kiekvienas neatvyk\u0119s vizitas:<\/span><\/p>\n

      \n
    • ma\u017eina pajamas,<\/span><\/li>\n
    • \u0161vaisto personalo laik\u0105,<\/span><\/li>\n
    • ilgina eiles kitiems,<\/span><\/li>\n
    • ma\u017eina efektyvum\u0105,<\/span><\/li>\n
    • ir blogiausia \u2013 gali tapti \u012fpro\u010diu.<\/span><\/li>\n<\/ul>\n

      \ud83d\udca1 <\/span>Kaip suma\u017einti \u201eghosting\u201c su Qticket<\/b><\/h3>\n

      Qticket<\/span><\/i> \u2013 tai ne tik registracijos \u012frankis. Tai b\u016bdas kurti ry\u0161\u012f su pacientu \u2013 o tai lemia, ar jis sugr\u012f\u0161.<\/span><\/p>\n

      \u2705 <\/span>1. Primimai, kuri\u0173 ne\u012fmanoma nepasteb\u0117ti<\/b>
      \n<\/b>Automatiniai prane\u0161imai SMS, el. pa\u0161tu ar per program\u0117l\u0119 \u2013 lyg draugi\u0161kas \u201eAr vis dar susitinkam?\u201c priminimas prie\u0161 vizit\u0105.<\/span><\/p>\n

      \ud83d\udd01 <\/span>2. Lengvas vizito pakeitimas = ma\u017eiau dingim\u0173<\/b>
      \n<\/b>Perk\u0117limas ar at\u0161aukimas keliais paspaudimais \u2013 be skambu\u010di\u0173, laukimo ar kalt\u0117s jausmo.<\/span><\/p>\n

      \ud83d\udd0d <\/span>3. Prognozavimas: atpa\u017eink rizikingus pacientus i\u0161 anksto<\/b>
      \n<\/b>Qticket analizuoja ankstesn\u012f elges\u012f ir persp\u0117ja apie pacientus, linkusius neatvykti. Tai leid\u017eia reaguoti laiku \u2013 pasi\u016blyti kit\u0105 laik\u0105, papildomus priminimus ar lankstum\u0105.<\/span><\/p>\n

      \ud83c\udfaf <\/span>4. Laukian\u010di\u0173j\u0173 s\u0105ra\u0161as, kuris u\u017epildo spragas<\/b>
      \n<\/b>Jei ka\u017ekas vis d\u0117lto dingsta, Qticket automati\u0161kai si\u016blo laik\u0105 kitiems pacientams \u2013 kad laikas nelikt\u0173 tu\u0161\u010dias.<\/span><\/p>\n

      \u2764\ufe0f <\/span>5. Pasitik\u0117jimas ir ai\u0161kumas<\/b>
      \n<\/b>Realiuoju laiku matoma informacija apie eiles, atvykim\u0105 ir nuosekli paciento patirtis. Kai pacientas jau\u010diasi informuotas ir vertinamas \u2013 jis ir ateina.<\/span><\/p>\n

      \ud83d\udc4b <\/span>Pabaigai: ma\u017eiau dingim\u0173, daugiau ry\u0161io<\/b><\/h3>\n

      Ghosting<\/span><\/i> neturi tapti norma. Su <\/span>Qticket<\/span><\/i> valdai ne tik laik\u0105 \u2013 kuri pasitik\u0117jimu gr\u012fst\u0105 santyk\u012f su pacientu.<\/span>
      \n<\/span>O kai pacientai jau\u010diasi matomi, i\u0161girsti ir laukiami \u2013 jie nebepasimeta.<\/span>
      \n<\/span>Laikas susigr\u0105\u017einti pacientus \u2013 su <\/span>Qticket<\/span><\/i>.<\/span><\/p>\n



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